Legal · Privacy

Privacy Policy

Effective Date: August 27, 2025

1. Introduction

Welcome to Pocket CEO — an AI automation agency specializing in business automation, API integrations, and communications technology. We operate worldwide and are fully compliant with USA A2P 10DLC regulations, the European Union's GDPR, and data privacy laws in Hong Kong, the UK, Australia, New Zealand, and Singapore. This Privacy Policy outlines how we protect your data and comply with regulatory requirements for both SMS and email communications.

2. Information We Collect

We collect personal information you provide voluntarily, such as your name, email, phone number (including for SMS communications), payment details, and interaction data via website forms, email sign-ups, SMS opt-ins, and other channels. We also collect technical data such as cookies and IP addresses to enhance your experience.

3. How We Use Your Information

Your data is used primarily to:

• Deliver our automation and communication services
• Provide marketing and transactional communications via SMS and email
• Process orders and payments securely
• Comply with legal and regulatory obligations
• Improve our website, products, and services through analysis

4. A2P 10DLC Compliance for SMS Messaging

As required by U.S. mobile carriers and the Campaign Registry (TCR), we adhere strictly to A2P 10DLC regulations by:

Brand and Campaign Registration

Pocket CEO is registered with TCR using accurate business information, including our legal company name, tax ID, and verifiable address. Specific messaging campaigns are registered detailing the type of messages sent (e.g., customer engagement, notifications, promotions).

Explicit Opt-In

We obtain your clear, documented consent before sending any SMS messages. This initial opt-in ensures you knowingly agree to receive messages from us.

Message Content Compliance

Every SMS message includes our brand name and clear instructions on how to get help (HELP keyword) or opt out (STOP or UNSUBSCRIBE). For example:

Pocket CEO: Your appointment reminder. Reply HELP for help or STOP to unsubscribe.

No Sharing or Selling Numbers

We never sell, rent, or share your phone number with third parties or affiliates for marketing or promotional purposes. Customer mobile data is only used per your consent within our business operations.

Opt-Out Handling

If you reply with STOP or UNSUBSCRIBE to any SMS, we immediately cease all messaging to your number, respecting your choice without delay. Standard carrier messaging rates may apply unless prepaid plans are in place or fees are waived.

Message Transparency

Opt-in and privacy policy disclosures are clearly linked on all sign-up points and within messaging where feasible.

No Use of Public URL Shorteners

All URLs in messages use branded or full URLs to protect user security and satisfy carrier anti-fraud policies.

5. Email Communication Compliance

In compliance with anti-spam and privacy laws (CAN-SPAM, GDPR, etc.), we:

• Obtain explicit consent before sending marketing emails
• Include clear unsubscribe options in every email to allow opt-out
• Provide accurate sender identification and contact information
• Do not share or sell email addresses without explicit permission

6. Legal Basis for Data Processing

Where applicable (e.g., GDPR), we process your data based on your explicit consent, contractual necessity, compliance with legal obligations, or our legitimate interests aligned with your expectations.

7. Data Security and Retention

We employ industry-standard security measures such as encryption and access controls to protect your information from unauthorized use. Personal data is retained only as long as necessary for the purposes outlined here or to meet legal requirements.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, object to, restrict, or request the portability of your personal data. Contact us to exercise these rights.

9. International Data Transfers

We may transfer your personal data internationally, ensuring legal safeguards such as standard contractual clauses or adequacy decisions under GDPR, the UK Data Protection Act, and relevant Asia-Pacific data privacy laws.

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve usability and analytics, implementing consent banners where legally required.

11. Third-Party Disclosure

We share necessary data only with trusted service providers who assist us in operations (e.g., messaging platforms, payment processors). These providers are obligated to comply with applicable data privacy laws and do not use your data for independent marketing.

12. Changes to this Privacy Policy

We will update this Privacy Policy as needed to reflect legal changes or improved practices, notifying users via website updates.

13. Contact

For questions or to exercise your privacy rights, contact: