Medspa, salon, fitness, beauty, F&B. Phone-driven Hong Kong SMBs losing customers between the missed call and the manual follow-up. We build the systems that capture every inbound and convert it before the lead goes cold.
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Bilingual (EN · 繁體) site that captures inbound from forms, calls, chat, WhatsApp. GoHighLevel underneath, every lead tracked, auto-tagged, auto-followed-up via SMS / email / WhatsApp.
Cantonese plus English voice agent (Retell + ElevenLabs) picks up calls when your team cannot. Books appointments, logs the call summary, sends a follow-up SMS within two minutes if the customer drops off.
Missed-call-text-back, abandoned-form recovery, post-visit review request. Google Business Profile reviews on autopilot, with negative-feedback routed to the owner before going public.
Owner sees one dashboard: where leads come from, what is converting, where leads die. Monthly review with Pocket CEO to tune the seams.
If you are a HK SMB in F&B, retail, tourism, or personal services, the infrastructure build is DTSPP-eligible. Cyberport's Digital Transformation Support Pilot Programme provides 1:1 government match up to HK$50,000. We help with the application.
Coming soon. We are publishing the first HK service SMB playbook this quarter, including the missed-call-recovery numbers from a medspa and the bilingual booking-funnel build for a salon group.
See the blog →Forty minutes. We map your inbound flow and tell you where the leaks are. Both answers save you a quarter.
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